Kingsway Spa adheres a 24 hours cancellation policy. If you are unable to keep your scheduled appointment, you must provide a minimum of 24 hours notice to avoid being charged the full price of your missed treatments.
We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time.
Additionally, many times our staff will be functioning in an “on call” status and can have traveled to the spa specifically for your service. For these reasons we are obligated to compensate our staff for their time as well as make up for the lost revenue.